Shipping Policy
1. Order Processing
All orders are processed within 3–5 business days after payment confirmation.
During this time, your order is verified, packaged, and prepared for shipment from our logistics center in China.
Orders placed on weekends or holidays will begin processing the next business day.
2. Shipping Times
Our average delivery time is 7–12 business days, depending on your location and customs clearance procedures.
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–12 business days |
| Canada | 8–13 business days |
| Europe | 8–14 business days |
| Latin America | 10–15 business days |
| Other regions | 10–20 business days |
Please note that these are estimated times. Unforeseen delays such as customs inspections, local courier handling, or peak season demand may occasionally extend delivery times.
3. Tracking Information
Once your order has been shipped, you will receive an email with your tracking number and a link to track your shipment.
Tracking updates may take 2–4 days to appear after dispatch.
If you do not receive tracking information within 7 days of purchase, please contact us at contact@smartvision-glasses.shop.
4. Shipping Fees
We offer free worldwide shipping on all orders unless otherwise stated at checkout.
Any applicable taxes, import duties, or customs fees are the customer’s responsibility.
5. Incorrect Addresses
Please ensure all shipping details are accurate before confirming your order.
SmartVision is not responsible for deliveries sent to incorrect or incomplete addresses provided by the customer.
If you notice an error, contact us within 24 hours of placing your order.
6. Lost or Delayed Packages
If your order has not arrived after the estimated timeframe, please contact us at contact@smartvision-glasses.shop.
We will work with our logistics partners to locate your package and provide updates.
If the package is confirmed lost, we will offer a replacement or full refund.
7. Damaged Packages
If you receive a damaged item, please email us within 7 days of delivery with clear photos of the product and packaging.
We will arrange a replacement or refund based on the situation.
8. Customs and Import Duties
International shipments may be subject to import duties or taxes, which vary by country.
These charges are not included in our product prices and must be paid by the customer upon delivery.
9. Contact Us
For any shipping-related questions or assistance, please contact us at:
📧 contact@smartvision-glasses.shop